Terms & Conditions

The present information, defined as "Terms and Conditions", establishes the legal terms that apply to the use of our website. Please read the information contained herein carefully and make sure you understand it before using our website and any of the services provided therein. Use implies acceptance of this document by the user.

General Definitions

The website owner – Futebol Clube Famalicão, Futebol SAD, identified herein with NIF 513587640 and address at Rua Camilo Castelo Branco, nº 91, 3º andar, 4760 – 127 Vila Nova de Famalicão, with the email geral@fcfamalicao.pt , and with the telephone contact +351 252 147 733, and who, in this document, will hereinafter be referred to as the Owner.
Privacy and Data Protection Policy – document describing the procedures the Owner uses to collect and process data from those who visit their website.
Terms and Conditions – Document establishing a set of rules (general or special) which, associated with other legislation in force, regulate the use of this website.
User – anyone who accesses or uses this website.

1. Website Ownership

This website is the official website of the Owner on the internet, and its entire content is the property of the Owner,

These "Terms and Conditions" regulate access to this website, as well as its use. By accessing any part or section of this website, by using it, or any service linked to it, the user declares that they accept these "Terms and Conditions", being bound by any and all obligations contained in this document. If you do not accept, please stop using this website immediately.

The Owner reserves the right to change both the content and services of this page, as well as these "Terms and Conditions" at any time and without prior notice, and such changes will take effect from the exact moment they are published on this website. Acceptance is presumed if the user continues to use the website after the changes have come into effect.

Therefore, the Owner advises the user to regularly consult the "Terms and Conditions" to check for updates and changes.

The Owner reserves the right, at any time and without prior notice, to remove the website and other contents and also reserves the right, at any time and without prior notice, to limit, refuse or interrupt, partially or fully, any user's access to this website.

The rights referred to in this section may be exercised by the Owner without the need to present any other reasonable grounds.

By purchasing any good or service on this website, the user declares that they acknowledge that they are entering into a contract with the Owner.

2. Privacy

Personal data obtained through the use of this website by an individual will be strictly processed in accordance with our “Privacy and Data Protection Policy”, which can be consulted here.

This website uses cookies to improve the user experience and provide a more efficient service. For more information, please consult our “Privacy and Data Protection Policy” here.

3. Intellectual Property

All content published on this website is owned and managed by the Owner. However, there may be situations where the published content is the property of third parties. In such cases, such content will only be made available after authorization from the respective third parties.

Copyright and related rights, as well as industrial property rights, which cover all information and content provided by the Owner and its partners, on this website, as well as the software used to operate it, belong entirely to the Owner and/or its partners. This list is not exhaustive, so any other unreferenced right/situation/content is reserved.

The user is not authorized to modify, publish, transmit, share, transfer, reproduce, distribute, perform, reprocess, assign or commercially exploit, partially or totally, the contents or services (including the software itself) of this website. However, the user is allowed to download or copy the integral downloadable contents of this website, provided that they do so exclusively for personal use, in compliance with copyright and other intellectual rights and provided that a mention of the brand(s) described above is made in these reproductions.

The practice of any conduct referred to in the first part of the previous paragraph is expressly prohibited, without prejudice to cases in which the Owner has previously authorized it in writing.

The Owner reserves the right to take legal action against the author of any of the prohibited conducts in the previous paragraphs.

4. Responsibility

The Owner does not guarantee the user that the content or services available on this website meet or are capable of meeting any needs or expectations of the user. In fact, the website may contain inaccuracies or errors, despite the fact that the Owner seeks to act with the utmost rigor in its activity.

The Owner and other partners will make every effort to avoid errors in the contents of this website and to ensure the security of users, as well as the reliability of the software used. However, it is not possible to offer a full guarantee regarding the suitability, availability, absence of viruses (or other components that may cause damage) of the software and services present on this website, nor regarding the accuracy of the information contained therein, so the Owner disclaims any responsibility for any direct, indirect and/or accidental damages resulting from the use of this website; it also does not guarantee that any existing error in the software will necessarily be corrected.

No advice or information obtained by the user through this website will create any warranty not expressed in these conditions. Thus, the Owner will not be liable to the user for any damages suffered by the latter and/or by third parties, resulting from the use or inability to use this website or its contents or by virtue of delays, interruptions, errors and suspensions of communications and loss of information as a result, which originate from factors beyond its control and which are not attributable to it, namely, any deficiencies or failures caused by the computer system, by modems, by the connection software or eventual computer viruses or resulting from the downloading of infected files or containing viruses or other properties that may affect the user's terminal equipment, namely when the latter does not proceed with the installation of adequate software to protect access, as well as in situations of unpredictable overload of systems.

The Owner is not responsible for any damages suffered by the user and/or by third parties that may arise from technical failures in capturing, viewing or using that are not attributable to it or resulting from the non-updating of the respective contents. It is also not responsible for damages suffered by the user and/or by third parties that may arise from any unauthorized use of the servers used by the Owner and/or all information and data hosted therein. The Owner assumes no responsibility for damages resulting from any situations of impossibility, delay, suspension or interruption in accessing this website due to technical failures or other reasons, nor does it guarantee access to the website without interruptions or disturbances resulting from technical problems.

Likewise, the Owner cannot be held responsible for any errors, deficiencies or inaccuracies in the content, information or services available on this website.

The Owner cannot guarantee the full immunity of this website to hackers, viruses or other intrusion software.

The information provided on this website should not be considered reliable in terms of serving as a basis for making any investment-related decisions. The content of the website should not, in any way, be considered legally, fiscally or financially excellent.

The downloading of any material available on this website is the sole responsibility of the user, and the Owner cannot be held responsible for any damage or loss of information resulting from the download.

The Owner disclaims all and any liability regarding the content of any other website. The Owner will not be held responsible, in any way, for any loss or damage suffered by the user as a consequence of the latter's use of a website to which this website is connected through links. The presence, if any, on our website, of links to other websites does not provide any guarantee regarding the security, timeliness or suitability of the content of these websites, and therefore no responsibility can be attributed to the Owner.

5. Registration

The user may be asked to register on the website in order to allow access to specific areas of it and the use of functions, services or components.

Upon registration, the user must provide their valid and verifiable email address. The Owner will send the user a confirmation email. In case of failure, access to the personal area may be denied or interrupted. If the user is under 16 years of age, they will be asked to provide at least one contact method for their legal representative, in order to ascertain their consent.

The user declares to be responsible for ensuring the confidentiality of their password. The user also accepts sole responsibility for limiting access to their computer or other devices. The user will be solely responsible, with regard to their account, for any activity resulting from their conduct (active or passive).

6. User Responsibility

The user represents, declares and guarantees that:

No material sent to the email addresses provided on the website contains defamatory, offensive, vexatious, pornographic, obscene, offensive, intimidating, racist content, instigating the practice of any unlawful act or violating any third-party property right, including, by way of example, any Copyright.
The user's content is submitted by adults, and in the event that the user is a minor, all and any submitted material must be reviewed, authorized and consented to by their legal representative.
The user acknowledges and agrees that all and any element submitted via email may be used by the Owner, without prejudice to the rules of Copyright and Related Rights, Industrial Property or Privacy and Data Protection, with no compensation or recognition due to them.
Following the previous point, the user grants the Owner a global, irrevocable, royalty-free, non-exclusive, sub-licensable or transferable license to use, reproduce, distribute, publicly use, publicly display, transmit and publish.

7. Sale of retail goods and services through the website

This clause only applies to the purchase and sale of retail goods and services and not to tickets, membership, or Annual Seat.

Contracts are concluded through this website, electronically, in Portuguese, and the Owner will keep the legally necessary documents on file for a period of 10 years after the order is placed, data to which the customer can access by requesting them via email to the email contacts available in the contact area of the website, during that period.

The identity of the supplier and its address, as well as the essential characteristics and price of the goods or services offered for sale, are available on the website.

Any customer errors in their order can only be corrected if it has not yet been confirmed, by sending an email. The desired correction will only be considered validly requested after written confirmation by the Owner upon receipt of the request.

Regarding shipping costs, please note the following:

The delivery of orders is subject to payment by the customer of the shipping costs in force at the time of the order.

Shipping prices include VAT at the applicable legal rate.

In the case of shipments to countries outside the European Union, these are subject to payment of Customs Duties determined by the destination country, with payment being the sole responsibility of the customer. In case of return of the order to the Owner, due to non-payment by the customer of the Customs Duties for which they are responsible, the customer will bear the re-shipping costs.

Regarding payment and delivery or execution methods, depending on the type of product/service/content ordered, the following payment methods will be made available:

Multibanco Reference;
MBWAY;
Bank Transfer;
PayShop;
Pagaqui;
PaySafeCard;
Paysafecash

In turn, products will be delivered by mail or by carrier to the address indicated by the customer when placing the order. Services and content will be provided in a manner appropriate to their nature. If the products are not received and for that reason are returned to the Owner, we warn that the customer may collect the ordered products at the Owner's headquarters, within a maximum period of 30 days, on working days, between 9:00 am and 5:30 pm, provided that they have the respective order note and a valid identification document. Alternatively, within the same period, they may contact the Owner in writing, informing the address to which they want the products in question to be re-sent, proceeding with the prior payment, by bank transfer, of the shipping costs, whose estimate will be given to them, presenting, for that purpose, the order note and a valid identification document. After the referred maximum period of 30 days, the Owner will consider the products abandoned by the customer, reserving the right to destroy them or dispose of them as it sees fit. We also warn that the warranty periods of products that are re-sent may have expired, as they begin to count from the moment of the first shipment by the Owner, to the address indicated by the customer, so the Owner declines, in that case, all and any responsibility for any defect or non-conformity that the products may eventually have.

The customer may terminate the contract without payment of compensation and without the need to state the reason within 14 days from the receipt of the product. This right must be exercised by sending a registered letter with acknowledgment of receipt to the Owner's headquarters, within the period provided in the previous paragraph, communicating the wish to terminate the contract. The right of termination will only be valid and effective if the customer returns the products within a maximum period of 30 days from their receipt, in the exact original conditions in which they were shipped to the address indicated by the customer, and upon presentation of a copy of the proof of purchase. The return of contracted services, given their ephemeral nature, will only be accepted within 24 hours from the date of sending the order confirmation by the Owner, if the service has not been performed within that period. The customer cannot exercise the right of free termination in contracts whose purchased goods have been customized (considered as such goods to which any characteristics or mentions have been affixed at the customer's request) and in contracts whose purchased goods or services, due to their nature, cannot be returned. When the right of free termination has been exercised by the customer under the terms described above, the Owner will refund the amounts paid by the customer by the means deemed most appropriate. If the Owner wishes to make the refund by bank transfer, the customer must, for this purpose, indicate their NIB (Bank Identification Number) to the Owner.
The contractual offers or proposals made available by the Owner are valid until the order is confirmed by the latter.
Without prejudice to other forms of communication provided for in these terms, all notifications made to the user under these terms, including any changes to them, will be sent to the email address provided by the user upon registration. If the user wishes to contact the Owner, they may do so through the email address indicated on the website in the contact area. Notifications will be deemed to have been made on the working day immediately following the day the notification was sent to the email address provided by the user during registration. The user undertakes to inform the Owner of any change of address or email address provided at the time of registration. Failure to comply with this obligation renders any change of address or email address ineffective with respect to the Owner, and all notifications will be considered made.
The Owner informs of the existence of an out-of-court dispute resolution mechanism concerning contractual obligations resulting from online sales or service contracts, which consumers residing in the European Union may use, if they so wish, to resolve eventual disputes resulting from online purchases made from merchants established in the European Union. By clicking on the link https://webgate.ec.europa.eu/odr/main, you will be directed to the said platform and will have access to information on national alternative dispute resolution entities. Nevertheless, in compliance with Law no. 144/2015, of September 8, the Owner provides the list of available national alternative dispute resolution entities (ADR entities). The Owner also informs that it is not a member of any of these ADR entities.

List of ADR entities:

A – National Centre for Consumer Conflict Information and Arbitration

 http://www.cniacc.pt/pt/

B -Coimbra District Consumer Conflict Arbitration Centre

 https://www.centrodearbitragemdecoimbra.com/

C – Lisbon Consumer Conflict Arbitration Centre

 http://www.centroarbitragemlisboa.pt/

D – Autonomous University of Lisbon Arbitration Centre

 https://arbitragem.autonoma.pt/

E – Madeira Autonomous Region Consumer Conflict Arbitration Centre

 http://www.srrh.govmadeira.pt/

F – Porto Information and Arbitration Centre 

http://www.cicap.pt/

G – Ave Valley Information and Arbitration Centre

 https://triave.eu/

H – Cávado Valley Information and Arbitration Centre 

http://www.ciab.pt/pt/

I – Algarve Information, Mediation and Arbitration Centre

 http://www.consumidoronline.pt/pt/

Please note that if the user purchases a product in the online store and intends to pick it up at a physical store, they will be asked for their name and identification document number at the time of collection. This data will be kept for 12 (twelve) months from its collection to compel the practice of illicit acts. For more information on how the Owner processes personal data, please see our “Privacy and Data Protection Policy”.

8. Members

By registering as a member, the user is accepting these "Terms and Conditions".
Regarding the data collected and how it is processed, please consult our "Privacy and Data Protection Policy".
After entering into the membership contract, the contractor cannot assert the right of free resolution stipulated in Law no. 47/2014, of July 28, since membership registration entails the assignment of a sequential number.
The membership card will be delivered by the selected method within a minimum of 5 working days after confirmation of registration.
The membership card is personal and non-transferable, without prejudice to the cases mentioned in 9.2.

Regarding membership fees, after payment, the member will receive a payment confirmation email.
Members who have a permanent residence more than 150 kilometers away from the registered office and wish to join the Club may choose to register in the Correspondent Member category, a quality statutarily permitted without prejudice to the possibility of registering as a Senior or Junior Member (depending on age) for those who, even residing at a distance greater than that referred to from the club's headquarters, wish to enjoy the rights provided for the latter category.
Correspondent Members only have the rights statutarily established for Junior Members, namely, among others, the purchase of tickets for games, as the home team, at prices lower than those charged to the general public. The aforementioned prices benefiting Correspondent Members are determined game by game, always being higher than those charged to Senior Members, and are presented at the time of seat selection and before purchase.

9. Season Ticket

The acquisition of a Season Ticket is exclusive to Members, with the types of Season Ticket and associated benefits being duly framed by the Statutes.
The acquisition and use of the Season Ticket presupposes reading, knowledge and acceptance of the provisions of these Terms and Conditions.
This subsection does not invalidate compliance with the Stadium's Access and Permanence Conditions or any other Regulations or Conditions of Use thereof.
After payment of the amount related to the Season Ticket, the holder will receive a payment confirmation email.
The transferability of the Season Ticket, when, for any reason, the respective holder cannot go to the Stadium, is a relevant advantage for members, but implies compliance with these "Specific Conditions" which ensure equal treatment between members.
The "Specific Conditions" consist of the following rules:

Members holding a Season Ticket may transfer their seat under the conditions indicated below:

In the case of members holding a Season Ticket who are between 3 and 9 years old (inclusive), they may transfer their seat to fans indicated by the Owner who are between 3 and 9 years old (inclusive).
In the case of members holding a Season Ticket who are between 10 and 17 years old (inclusive), they may transfer their seat to fans indicated by the Owner who are between 3 and 17 years old (inclusive).
In the case of members holding a Season Ticket who are between 18 and 25 years old (inclusive), they may transfer their seat to fans indicated by the Owner who are between 3 and 25 years old (inclusive).
In the case of members holding a Season Ticket who are over 25 years old, with the exception of senior members in the Retired Category, they may transfer their seat to any fan of the club.
In the case of senior members in the Retired Category holding a Season Ticket, they may transfer their seat to fans between 3 and 17 years old (inclusive) or to members with the same Membership Category.

Members holding a Season Ticket in the remaining stands may transfer their seat to any fan.
The Owner reserves the right to take all necessary measures to safeguard its rights in case of non-compliance or attempted non-compliance with the rules of this subsection, and may even prevent access to its stadium and headquarters on game days. Through its services, the Owner is prepared to assist all Members with information on this topic, as well as on the best conditions for regularization and adjustment of any irregularities. Clarifications are available through the telephone service.

10. Purchase and Sale of Tickets

Tickets for games held at the Owner's stadium can be purchased from this website.

The ticket issued upon purchase is personal and non-transferable, so any improper use of it is the sole responsibility of the customer.

Duplication or resale of the ticket is prohibited, and the Owner is unaware of and exempt from any responsibility in this regard.

It is the customer's responsibility to confirm the data on the ticket, keeping it always in their possession.

Operation costs plus VAT at the legal rate in force may be applied to the total value of the transaction.

No exchanges and/or refunds are made for tickets purchased online.

In the event that the event is cancelled, postponed, or if a refund of the purchase value is requested due to force majeure, the Owner will not refund the operation costs and shipping costs of the purchase.

The ticket buyer must also be aware of the regulations for access to the venue where the game will be played, as well as the regulations in force of the event promoter.

By purchasing the ticket, you are accepting all the conditions described above.

The purchase of a ticket does not exempt you from consulting the venue's Access Regulations.

Regarding the delivery of tickets purchased online, if the purchaser is a Member, the ticket will be received in PDF format in the email address on the member's file, and the purchaser is responsible for keeping their member file updated. If the purchaser is not a member, the ticket will be received in PDF format in the email address indicated in the purchase form, and the purchaser is responsible for correctly indicating the email address, under penalty of not receiving the purchased tickets.

Ticketing services are handled by the email address indicated in the contacts or by telephone. Contact services are available on weekdays from 9 am to 6 pm and on game days from one hour before doors open until halftime. They can also be handled at one of the Owner's stadium counters from two hours before the start of the game.

11. Final Provisions

In the event that any provision of this document is declared null, ineffective or subsequently annulled, such situation shall not affect the validity or effectiveness of the remaining clauses, which shall remain fully in force, under the terms of article 292 of the Civil Code.

Portuguese Law shall apply to all matters regulated by these conditions.

Without prejudice to the cases duly referred to in Portuguese Law, the Parties agree that the courts of the Owner's District shall have jurisdiction to settle any dispute arising from the contract.